Many people say the customer is always right. But how you behave as a customer can impact the customer service you receive. In this Angie’s List report how to be a better customer.
Like the tango, it takes two to make any business interaction a good one. If you want great customer service, take responsibility and be a good customer.
“Over the years the one thing I know that companies aren’t mind readers. The key to a great company-consumer relationship is communication and that requires great communication from the consumer side, too. Be sure to tell them what you are looking for, what you like, and what you don’t like. Be considerate, but be great communicators,” said Angie Hicks, founder of the consumer website, Angie's List.
Angie’s List says the best customers are aware of what they want, understand their budget and are willing to take suggestions.
"They have looked at their budget. They may not have an exact price, but they have an idea on what they can afford to spend and what to do with that," said Jeffrey Morgan, a remodeling contractor.
“I think the best trait of our favorable customers are the ones that completely trust in the vision and the guidance and the design. Any high rated company didn’t become a high rated company by chance," said another remodeling contractor, Jon Guy.
When working with any company or contractor, it’s important to voice your concerns and expectations clearly.
“I know not everyone is comfortable speaking up in a situation. You know, sometimes I’m not. But it’s important that you understand what you are looking for and take it from a fact position, instead of getting emotional. Explain here are the rules. Set things out in the beginning of the situation, in the beginning of the project so you have guidelines. It will make the communication much easier,” Hicks added.
Angie’s List says it’s important to be open and honest with contractors during the hiring process. Keep them updated and let unsuccessful bidders know when you’ve made your final choice. Don’t worry that you’re offending them. It’s much more polite to give service providers the information they need to move on.