Allstate: Roadside Services Center to Chubbuck-Pocatello

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Updated: 1/17/2013 10:41 am
Allstate Insurance Company announced Thursday the opening of its Roadside Services Center in its Chubbuck facility on Hawthorne Drive.

The new center will hire approximately 225 employees who will handle roadside emergency calls for customers across the United States. Positions to be filled include center representatives, managers and instructors.

“The addition of the Allstate Roadside Service team to the Customer Contact Center will increase the company’s flexibility to serve all customers, handle existing volumes and prepare for strategic growth in the future,” said Paul Huber, Chief Operations Officer, Allstate Roadside Services. “The Pocatello-Chubbuck area has proven to be a terrific community that offers an enthusiastic and energetic population from which Allstate can select the best and brightest to help deliver on our commitment to a superior customer experience.”

Governor Butch Otter was on hand for a 10:30 a.m. ribbon cutting, along with Allstate executives Paul Huber, Operations Director Dan Murray and Contact Center Site Leader, Jody Lewis.

The opening of the Allstate Roadside Services Center is an indication that the local economy is recovering at a strong pace. “The location of the Allstate Roadside Emergency Service Center, in addition to the Customer Contact Center is a very encouraging sign for the economy of the Chubbuck & Pocatello community” said Chubbuck Mayor, Steve England.

Pocatello-Chubbuck is already home to Allstate’s 75,000 square foot Customer Contact Center which is currently undergoing slight logistical changes to accommodate the addition of Allstate Roadside Services. That center currently employs 250 and is on track to train an additional 120 associates in the first quarter of 2013. Pocatello Mayor Brian Blad said, “Our community continues to be attractive to information-based companies like Allstate, as well as high tech manufacturers, demonstrating our potential for a diverse, broad-based economy.”

The Bannock Development Corporation is focusing on expanding its existing local companies, including new corporate citizens such as Allstate and ATCO. “The Bannock Development Corporation looks forward to continued collaboration with Allstate and the other insurance and finance companies in our community to realize more expansions such as these,” said Andy Akers, Chairman of the Bannock Development Corporation.
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