Hotels Aim to Stay Ahead of Identity Thieves

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Updated: 2/08/2013 7:01 pm

Rest and relaxation, that’s what travelers are looking for when choosing a hotel but unfortunately credit thieves are often looking forward to your visit just as much as you are.

In 2006, 161,819 complaints about identity theft were filed to the Federal Trade Commission. It’s estimated that it costs each victim more than $1,000 to fix the damage to their accounts and reputation.  For the most part, the hotel chains are on your side and they are constantly training their employees to stay ahead of the crooks.

“I would say that we try to stay ahead of the technology as best we can,” said Molly McBride Assistant General Manager of the Pocatello Town Place Suites by Marriott. “We try to just keep ahead of the game and make sure we are being as safe as we can with people’s information.”

Is it a problem out there?

“I think it is,” continued McBride. “We’ve been pretty lucky here. I think that people try to make it a problem but we try to keep on our toes and keep our guests safe.”

There is a new scam that you should watch out for. Someone calls your room and says there was a problem with your credit card and they need to scan it again. They ask you to read your credit card number back to you to save you the hassle of walking back to the front desk. There is just one problem, this call isn’t from the hotel, and it may not even be from this country.

Knowing this problem is a threat, the Pocatello Town Place Suites by Marriott has taken steps to combat it.

“A lot of times if an outside call comes in and they ask for a room, we do ask them to verify the name of the guest in that room so that we are not just transferring someone to a room,” said McBride. “And then we do let our guests know if we do have any problems with their credit or any information like that, we don’t ask for the number over the phone. We’ll ask them to just come down to the lobby.”

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